NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
EX8000 mesh extender not boosting 5G
EX8000 firmware 1.0.1.240 My router outputs 2.4G & 5G. EX8000 2.4G & 5G lights are on. 2.4G booster is working fine. 5G is not. Router setup is fixed channel 48. Nighthawk shows channel 104 (DFS). I...
The photos are far from good but serve their purpose. Red peak shows 5G output from router (channel numbers hidden by advert). The star photo is far from pointless. It shows the 5G router output (ch48) & also demonstrates that there is no 5G boost signal on any of the 5G channels. Installing inssider would be a waste of time as my PC is hard wired, no Wi-Fi so not helpful.
The lack of 5G boost is likely to be either a setting not correctly made (no-one has come up with a likely culprit) or a faulty Netgear extender which means an expensive replacement..
It's probably time to end this topic, thanks to those who have tried to help.
Past-It wrote:
My problem seems to be that my (EE) modem won't go above channel 48 and I can't set the EX8000 below channel 100.
You mean your EE modem/router? Which one?
Modems don't do wifi.
Yes, I mean a modem/router, lazy English. It's an EE Smart Hub (possibly EEH001 no code on box), outputs 2.4G & 5G Wi-Fi. I'm looking with a Net Analyser on a tablet. Shows outputs from EE plus 2.4G boost, but no 5G boost shown.
Screensnips of what you're actually seeing help us to see that as well.
As well as the screen snip of the extenders wifi status page to see whats actually going on
As requested, here are some jpgs for you.
NE1 2.4G showing boost signal
NE2 5G showing modem/router output only
NE3 5G showing clearly no 5G boost
NE4 Status snip
I hope this demonstrates my problem
Your photos leave a lot to be desired. it doesn't show the channel ranges of the wifi bands that you're trying to scan. Data is the key point.
You have the EX8000 in AP mode, so to start off with it shouldn't be on the same channels as your router or it creates interference.
You should have the channels on a different one.Plus your star photo is a bit pointless. There isn't any meaningful data in it.
Try installing inssider on a pc/laptop. There's a free version of it. Then when you get it running, explore it a bit. Then take screensnips of the data. Get all the info off of it. A random, pixelated photo, without meaningful data on it isn't helpful.
I did a quick one on mine (in a basement otherwise theres 30+ networks) to show you it. And this was just the basics, I selected my network and see each band. Mine are each on the same channels because its a mesh network. Not running in AP mode.
