NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Mark445444
Sep 22, 2020Aspirant
EX8000 Wifi Extender Blinking white lights on 10 month old product!!!!
10 month old product, started blinking all white lights acoss the front panel. Called netgear, want 60$ to offer assistance. I see alot of other people with this issue. Anyone able to fix???? Will b...
plemans
Sep 22, 2020Guru - Experienced User
as the box says, support is only free for the first 90 days. thats disclosed on the box.
If its a hardware failure, then go through the rma process.
but many times the blinking lights can be fixed.
when did it start?
What where you doing with it when it started?
have you tried a factory reset? Pushing and holding reset for up to 30 seconds while its powerd on?
Are you able to ping the extender?
Mark445444
Sep 22, 2020Aspirant
I was in the middle of typing a report when the lights just started blinking and lost connection. Factory reset 8 times. Called tech support and was told firmware issue and Netgear can fix but first I have to give Netgear credit card and purchase a 60$ service agreement.
- plemansSep 22, 2020Guru - Experienced User
you could try recovering it using tftp.
are you on windows? if so, follow this guide
https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
just make sure you enable tftp
https://www.thewindowsclub.com/enable-tftp-windows-10
and here's a video walk through.
https://www.youtube.com/watch?v=R9DLrLQrpaw
and if that doesn't work, you can try using nmrpflash