Extender connected

Would it be convenient to post a screen shot of what the My Spectrum app shows about devices?

One would hope that it describes:

• The IP address assigned to the device by the Spectrum router
• The Hardware MAC address of the device (although many mobile devices default to providing a fake MAC address unless the user specifically directs them to use their hardware MAC address)

There may be a provision in the My Spectrum app for the user to assign a "friendly name" to devices.

I believe the MAC address of the EAX12 should appear on the label on the back:

 I went back to My Spectrum , manage devices, under router I found connected devices, one was the newest 15 days ago was labeled "22:94:01:bd:fd:07" when opening details I see it has AEX12 as part of its name, So I'm convinced it is tied to the network, still can't access to sign into it but if its working that all I need right now. Thanks for all your help. Tim

Most spectrum techs from level 1 aren't that knowledgeable. I'd look up the actual router model number and see if there's a manual or guide for it for home users to access it. I'm better there is. 

Yes, steady green lights on all indicators usually mean the extender is successfully connected to your main router and working normally. If you want, you can share your other questions one at a time, and we can go through them.