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Forum Discussion
Extender EAX12 is not connecting to the router over the 2.4 GHz frequency
The extender only connects to the router through the 5 Ghz channels. The My wifiext screen shows no connection to the 2.4 GHz. When connecting my phone to the extender over the 2.4 GHz it just spins ...
what router is it connected to?
what method of setup did you use? Using the app or using the installation assistant?
Are you using fastlane?
does it give you an error during setup?