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Forum Discussion
martynrushin
Dec 06, 2016Aspirant
Extender is connected to Router and devices are connected to wi-fi - but wont connect to internet
Hi I'm hoping for some help, because this is driving me mad. I've have followed all the instructions, and the range extender is located within good reach of the router, and the devices are lo...
DarrenM
Dec 13, 2016Sr. NETGEAR Moderator
Hello martynrushin
Do the extenders have a separate wifi name that is different than the main routers name?
DarrenM
- martynrushinDec 14, 2016Aspirant
Hi Darren
The EXT name shows as the same as the router, so a complete mystery to me.
- DarrenMDec 16, 2016Sr. NETGEAR Moderator
Hello martynrushin
I would try to factory reset the extender by holding the reset button for 10 seconds then you should be able to do the setup again and see if that corrected the issue also make sure your router and extender are using the latest firmware.
DarrenM