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Forum Discussion

shaz756's avatar
shaz756
Aspirant
Mar 17, 2022

Extender

HI, Need some assistance.  I have just updated my wifi and now I cannot reconnect the extender.  I have reset back to factory settings and that does not help either.
shaz756's avatar
shaz756
Aspirant
Mar 17, 2022

Hi,

 

My internet went down and it was due to the modem.  I installed a new modem and the wifi connects to all other items in the house but 

when  try to install/connect the extender I cannot get it to work.  At the moment all lights are blue except for the router which is red.

plemans's avatar
plemans
Guru - Experienced User
Mar 17, 2022

What model modem did you install? 

Are you setting it up with wps or the installation assistant? 

  • shaz756's avatar
    shaz756
    Aspirant
    Mar 17, 2022

    HI,

    I have tried to connect the extender using both the assistant and WPS.  

    • plemans's avatar
      plemans
      Guru - Experienced User
      Mar 17, 2022

      What model modem did you install? 

      • shaz756's avatar
        shaz756
        Aspirant
        Mar 18, 2022

        Hi,

        I have the telstra modem installed - generation 2