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MGOGGLES's avatar
MGOGGLES
Aspirant
Jun 20, 2021

Factory reset Wifi Extender

My Netgear Modem/Router just stopped working yesterday. I have tried using a paperclip to reset the factory settings on my ectender because I have a new network name . It does not work per the directions. I cannot figure out how to do on my laptop because not the same network.  Any ideas or I am I just out of luck? Would this work on a different brand of router?

3 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    What modem/router did you replace it with? 

    did you push and hold reset for 7-15 seconds while the device was powered on? 

    • MGOGGLES's avatar
      MGOGGLES
      Aspirant
      it is an Axxis cable modem and a Tenda router. Yes, I did and the power light blinks like it says but it is never factory reset. I even did a hard connect to the new router but that did not it help. It still has the old network names and when I go to the website it says not attached to same network and I can go no further.
      • plemans's avatar
        plemans
        Guru - Experienced User

        MGOGGLES wrote:
        it is an Axxis cable modem and a Tenda router.---which models?  Yes, I did and the power light blinks like it says but it is never factory reset.----Does the power light stay blinking? what color? does it go back to solid?  I even did a hard connect to the new router but that did not it help.---hard connect with what? connecting the router to the extender with ethernet? If so, you'd still need to rerun setup to set it up in access point mode. Or it won't work. It still has the old network names and when I go to the website it says not attached to same network and I can go no further.---when you go to what website? 

        So you're able to connect to the extender with a laptop/pc? What happens when you connect? 

        You should be able to log into it if you can connectt to it. Once logged in, you can re-run setup using the installation assistant.