NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

jelrsl's avatar
jelrsl
Aspirant
Oct 06, 2020

Firmware update fail on EX6200

Hi, I am having trouble with updating the firmware, following the Genie online and also downloading from the Netgear website, both ways fail to update the firmware   Hardware Version EX6200 Curre...
jelrsl's avatar
jelrsl
Aspirant
Oct 07, 2020

thanks for the quick reply, however i tried and it failed

 

Firmware upgrade failed. Please check your file.

 

I downloaded and extracted the file to use only the EX6200-V1.0.3.94_1.1.128.chk.

 

any other suggestions?

plemans's avatar
plemans
Guru - Experienced User
Oct 07, 2020

have you tried a factory reset? 

Are you on windows or mac? 

  • jelrsl's avatar
    jelrsl
    Aspirant
    Oct 07, 2020
    Factory reset has been done, and I am running Windows. I tried to use different browsers too. But that didn't work either.

    • jelrsl's avatar
      jelrsl
      Aspirant
      Oct 07, 2020
      I am also connected both too WiFi and Ethernet directly to the device. Not sure if that could be a factor as well?
      • plemans's avatar
        plemans
        Guru - Experienced User
        Oct 07, 2020

        Look at the label on it, which version is it? the firmware matches version 2 but I just want to make sure. 

        Have you tried a different device.