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Forum Discussion
Firmware Update has broken my device, support wants to charge me to fix it
We had to reconnect the extender to our Wifi because for some reason AT&T changed the broadcast on our modem. We were able to get it done after resetting to the factory settings and starting over. T...
You might have corrupted the firmware.
You can try factory resetting it.
When you reset, you push and hold reset for 7-15 seconds.
If that doesn't help, you might have a corrupt firmware issue.
You can try recoving it with tftp or nmrpflash.
are you on windows? if so, follow this guide
https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
just make sure you enable tftp
https://www.thewindowsclub.com/enable-tftp-windows-10
and here's a video walk through using a tftp client. Use the built in one for windows 10 though. the video is more of an example of how its done.
https://www.youtube.com/watch?v=R9DLrLQrpaw
and if that doesn't work, you can try using nmrpflash
I'm a little confused by your reply because I did perform a factory reset, reconfigured the wifi following the APP for Nighthawk on my tablet and the APP went through the Firmware Update steps. So by sitting here following the Nighthawk app you say I'VE corrupted the firmware? Please let me know how that could have occurred. The app indicated when finished that every thing was complete and that a reboot of the device would be automatically accomplished. Following the reboot it has entered its current power light flashing situation. It has never come back on. So please let me know how I have corrupted the firmware by following the app directions and just selecting NEXT, NEXT, NEXT as it went through its machinations?
Given that scenario, you are suggesting that I go thru it all again starting from scratch with another factory reset??
;':
If you read in the forums, we usually recommend on here to avoid using the app or wireless to update router/extenders. Reason why is when we see corrupt firmware issues, it tends to be when people use the app or over wireless.
If a factory reset gets you back to the power light solid and it booting, then great. Simply reinstall it.
If it doesn't, then try the next steps.
Well unfortunately I did not realize I needed to read about a basic funtion included with the APP in order to complete the process. I am not angry with you. I'm angry with Netgear. The imbecile I spoke with today was useless. There is no way to really contact them when the issue is theirs. I have done the factory reset 3 times now with no change in the state of the device. Any other suggestions since it is impossible to actually get anyone from Netgear to listen?
I'm not a tech and I am not able to do this because my entire business network is wired to this router. I can't just unplug everything. I am also not comfortable making all the internal changes to my laptop as you suggest. It should not be this complicated to accomplish and obviously I am just stuck buying a new extender. I can pretty much guarantee it won't be another netgear one. I'm sure everyone else finds them perfect. I will make sure I can blog anywhere possible to steer people away from getting this one since they want to extort money from you for support due to their own failures. I appreciate you trying. The general public should not have to go thru all this to fix their stupid device. VERY VERY DISAPPOINTED not that you would care.
SherryGPSI wrote:VERY VERY DISAPPOINTED not that you would care.
You realize this is the public support forum where members of the public help out for free? We're not paid for this.
So if we didn't care, we wouldn't be on here trying to help.
But if it makes you feel better, then whatever makes you happy.
Good luck with your future devices.
(if you watch the instructional video, its pretty easy to do)
Always depressing when someone describes a support person as an "imbecile". I always find that treating them like human being has a much better chance of them treating me sympathetically. Even using that language in places like this will colour the replies that the unpaid volunteers provide.
