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Forum Discussion
Firmware Update has broken my device, support wants to charge me to fix it
We had to reconnect the extender to our Wifi because for some reason AT&T changed the broadcast on our modem. We were able to get it done after resetting to the factory settings and starting over. T...
I'm not a tech and I am not able to do this because my entire business network is wired to this router. I can't just unplug everything. I am also not comfortable making all the internal changes to my laptop as you suggest. It should not be this complicated to accomplish and obviously I am just stuck buying a new extender. I can pretty much guarantee it won't be another netgear one. I'm sure everyone else finds them perfect. I will make sure I can blog anywhere possible to steer people away from getting this one since they want to extort money from you for support due to their own failures. I appreciate you trying. The general public should not have to go thru all this to fix their stupid device. VERY VERY DISAPPOINTED not that you would care.
SherryGPSI wrote:VERY VERY DISAPPOINTED not that you would care.
You realize this is the public support forum where members of the public help out for free? We're not paid for this.
So if we didn't care, we wouldn't be on here trying to help.
But if it makes you feel better, then whatever makes you happy.
Good luck with your future devices.
(if you watch the instructional video, its pretty easy to do)
Always depressing when someone describes a support person as an "imbecile". I always find that treating them like human being has a much better chance of them treating me sympathetically. Even using that language in places like this will colour the replies that the unpaid volunteers provide.
