NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Firmware Update Now Extender Is Broken
Just tried to update firmware on my extender and now it appears to be bricked. Repowering does nothing and the factory reset button does nothing either, it doesn't even reset. I just have a constant ...
Anyone? Looks like this is going into the trash and I will never purchase Netgear again.
Hi dreamtfk,
Welcome to the community!
I have sent you a message. Please check your inbox.
Regards,
Dexter
Community Team
I have replied, thank you.
What did they tell you to do? I have the same problem.
I received a call from level two tech and it strongly appears that either the firmware update process went sideways or it completed but just didn't play well with the adapter. We tried to connect to it manually via ethernet cable to downgrade the firmware but couldn't get in. They are going to RMA it, this really shouldn't have happened. I have updated firmware before without issue.
Dexter, I was under the impression my new unit was already sent but now I am being told by soneone named Eduard that I was supposed to send the old unit first. This is not what I was told on the phone. I was told a prepaid return label would be sent with the new unit. I also provided a credit card number. Can you please straighten this out for me?