Hacked

---

DillRiLi wrote:

Today when I logged on to my computer there was a problem with the Netgear Extender. 

---

The problem does start when people use search engines or let Web browsers fill URLs based on search engine suggestion somewhere before, during, or after this sentence:

---

DillRiLi wrote:

I clicked on a prompt to resolve the problem which lead to a Netgear Virtual Assistant that asked if I needed help setting up my Extender.

---

At this point, you are not with Netgear ... probably never been with Netgear during the hole process. There is no such s**t. Even if it looks like Netgear: It isn't. It's fraud.

---

DillRiLi wrote:

I tried to contact  Netgear with this issue directly, but could find no direct email.

Why do I don't wonder you hit the same trap almost again?  

Again, typical user mistake. Virtually thousands of Scam URLs and sites in the Internet, well promoted with paid and unpaid search engine results. The perfect recipe to hit yet another Scam Mafia trap. That's on how the Multi-Million USD Scam Mafia does capture their victims. Home and self-made joke, sorry saying it clear. Many popular brands are hit by these criminals - from Asus over HP to Netger to ZyXEL.

Each quick start guide people received with the product - showing here the original AC1900 WiFi Mesh Extender Essentials Edition Model EX6400 Quick Start Guide and the one for the latest EX6400v3 hardware version (and many other similar models WiFi Mesh Extender Quick Start Guide does state

"Visit netgear.com/support to get your questions answered and access the latest downloads." That's by the way on how I'm locating Documentation like Quick Start Guides, User Manuals or Downloads like Firmware, too. 

If you don't read or remember all this, head to the manufacturer Web page, like netgear.com  (or Asus, or HP, or ....). Right on the main page, you find a link to Support. Magic? No, it's https://netgear.com/support/ again. And again, you don't need to search E-Mail addresses or contacts on some magic search engines.

---

DillRiLi wrote:

I still have the number of the guy that said he was from Netgear.

Recently I got a phone call from the Oval Office at the White House in Washington, DC. Caller IDs can be faked, and I can tell you I'm the POTUS, too. That finished the call quickly.

---

DillRiLi wrote:

This was the best I could do to communictate this issue in the hopes that it helps someone, or Netgear identifies the hack.

Yes, also the Netgear Community is referred on many printed guides (like the QSGs above), the Netgear support pages as an alternate choice, too. Defo nothing wrong with this. You are welcome!

Hack? What hack? Well, again not a hack. Much more a chair-keyboard flaw. Read from the top again.