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Forum Discussion

averplanck's avatar
averplanck
Aspirant
Sep 28, 2021

How to prevent dropped wifi calls using an EX 8000 extender combined with 2 R7800 Routers

I have no cell service at our home and our cell phone calls using wifi calling regularly drop as we move from one room to the next. My current setup has 2 R7800s on each end of our house and a EX8000 in the middle.  Should the devices all use the same channel for 2.4 and 5 ghz?  Are there some setting that I should change?  Could the issue be switching from 5 ghz to 2.4?

 

Thank you,

Andrew

7 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Sep 28, 2021

    1. Is one of the R7800's running in access point mode? 

    2. is the EX8000 running in extender mode or access point mode? 

    3. are you using the same ssid between all 3x devices? 

    4. how big is your home? 

    5. are the phones on 2.4ghz or the 5ghz? have you noticed a difference? 

    • averplanck's avatar
      averplanck
      Aspirant
      Sep 28, 2021

      1) yes, the R7800 not being used for the extender is a hardiwred access point.

      2) extender mode

      3) yes

      4) 4500sqft

      5) i use smart connect, have not tried forcing 2.4 only

      • plemans's avatar
        plemans
        Guru - Experienced User
        Sep 28, 2021

        One thing to try. 

        If you're using the same ssid for the R7800's, the EX8000 might be switching back and forth between them.

        Try setting one with a seperate ssid (for testing) and see how it works. 

        Make sure the R7800 that is in access point mode uses a different wireless channel than the other R7800/EX8000 to prevent interference.