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Forum Discussion
How to prevent dropped wifi calls using an EX 8000 extender combined with 2 R7800 Routers
I have no cell service at our home and our cell phone calls using wifi calling regularly drop as we move from one room to the next. My current setup has 2 R7800s on each end of our house and a EX8000...
I had an issue before posting this thread where router #2 was connected to 2.4 and router #1 was connected to 5 ghz. Fixing that issue didn't resolve the issue.
The R7800 in access mode is on separate channels. Should the 5 ghz channel match the router that is being extended? By default, using smart setup 2.4 is matched but 5 ghz is different.
5ghz will be different because the EX8000 uses a dedicated 5ghz backhaul connection.
If you just run the 1x r7800 and the ex8000, does it run fine?
I have the radio off on router #2. Call still drops. I verrified that my phone was connected to channel 44 on the extender and it droped as soon as it switched to 108 on Router #1. Setup picture attached if it helps.
so anytime the phone switches between router/extender or bands, the calls drop.
Does it happen on all devices?
Maybe if the ex8000 is centrally located, give it a diferent name and just connect the phones to is so the phones aren't roaming between router/extenders. wifi phone calls don't use much data and don't require much thoroughput so even a weak connection should allow calls