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I can't connect my ex 6120 to an Xfinity gateway. The router and device lights do not come on. Tech
I'm not able to connect my EX6120 extender to an Xfinity gateway. The router and device lights do not come on. Tech support said it would cost $99 for an activation. Why do I have to pay that when I p...
rfglenn wrote:
I'm not able to connect my EX6120 extender to an Xfinity gateway.---What model xfinity gateway? The router and device lights do not come on. Tech support said it would cost $99 for an activation.----It doesn't. More than likely you called a scam/con line. If you google for a support number, thats what you get half the time. Scammers are good at doing this. Why do I have to pay that when I paid for the product and I'm supposed to have 90 days of tech support free.---You do have 90 days of free support. If you contact actual support. I've never had a problem like this with Netgear. I'll never buy another product from them again. They're not going to have any business with the university or either and we had millions of dollars of their equipment.
What method of setup are you using?
WPS? Installation assistant?
where does it fail in the process?
If you set it up using the push button WPS option, factory reset the extender and set it up using the installation assistant.
To factory reset, push and hold the reset button for 7-15 seconds while powered on.
Here's a video of how to use the assistant.
https://www.youtube.com/watch?v=yJVklshxBMk