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Forum Discussion

GemJ's avatar
GemJ
Aspirant
Oct 21, 2021

Incorrect password - extender

I've found loads of posts about this for the same model extender and others but not a single one seems to be resolved. Same story: extender was working perfectly, received new router from ISP, connec...
olympos1625's avatar
olympos1625
NETGEAR Employee Retired
Oct 23, 2021

Hi GemJ,

 

Good day!

 

Welcome to NETGEAR Community!

 

Thank you for reaching out. When you tried to reset the extender, did you undergo the setup process/installation of the extender again? Are you using the same wifi credentials on your new router from the old router? What is the model of your extender?

 

Please try to reset the extender again, this time for a full minute, press and hold the reset while it's plugged in then unplug after a minute for 10 seconds then replug it and try to see if the extender wifi name revert to the default name.

 

Please do not hesitate to let me know if you need further assistance. 

 

Regards,

 

Oliver

Community Team