NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
cometstorm
Sep 02, 2025Aspirant
I've been trying to setup a new extender for two days
Glad I came across this. I've been trying to setup a new extender for two days. My old netgear extender is still showing up in my wireless list. 5GEXT AND 2GEXT Can't get the new one to ...
CrimpOn
Sep 05, 2025Guru - Experienced User
The FCC filing for the EAX15 indicates there should be a label on the back of the product which contains the MAC address for both the 2.4G radio and the 5G radio:
https://fcc.report/FCC-ID/PY320200496/4891176
Neither of these MAC addresses appear as "Attached Devices" on the C7100V router?
MasterChimp
Sep 05, 2025Aspirant
Good morning,
The two MAC addresses do appear on the label on the back of the EAX15 extender. Neither address is associated with an attached device on my router. But, as expected, when I removed the EAX15 extender from the outlet my signal strength dropped considerably. When I plugged the extender back into the outlet the signal strength returned to the higher value. Ultimately, that's all I'm interested in. Why it doesn't show as an attached device is a mystery to me. As a novice I don't know where to begin to troubleshoot this issue.