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Solved
Model Ex3700, DEVICE will not turn on
Windows 10, Synology RT2600AC wireless router. Multiple devices in the network and everything else is working. I used the WPS button on this device and the router to get it connected. The power li...
Regarding the lights, the manual states that the lights indicate quality of connection, not speed.
The manual, as I read it, also clearly states that the DEVICE light should be on when a device is connected.
That has now been shown to be incorrect. When my laptop connects directly to the EX3700 via WIFI, the DEVICE light is lit, but not when an Ethernet cable is connected. A good three hours was spent on hold for about fifteen minutes with the Netgear representative. He did not know how to respond when I mentioned that the light should be lit. Then he put me on hold again to check with his resources and after another 30 minutes I gave up and ended the call.
The device is now in the garage with the solar panel monitor connected to an Ethernet switch, then to the EX3700. The data from the monitor is getting to the manfacturer's web and I can see how the system is performing.
So, the panel is doing what is expected and I am OK with it.
Thank you for your patience.
I was pointing to the color of the LED's when you connected it to your router that is related to the speed.
So even when you connect the Ex3700 directly (network cable) to your router you don't see any lights on the ethernet port of your router and also on the EX3700? When you do this the router led should be green and also when you connect a device to it the device link should also be green.
Regarding the lights, the manual states that the lights indicate quality of connection, not speed.
The manual, as I read it, also clearly states that the DEVICE light should be on when a device is connected.
That has now been shown to be incorrect. When my laptop connects directly to the EX3700 via WIFI, the DEVICE light is lit, but not when an Ethernet cable is connected. A good three hours was spent on hold for about fifteen minutes with the Netgear representative. He did not know how to respond when I mentioned that the light should be lit. Then he put me on hold again to check with his resources and after another 30 minutes I gave up and ended the call.
The device is now in the garage with the solar panel monitor connected to an Ethernet switch, then to the EX3700. The data from the monitor is getting to the manfacturer's web and I can see how the system is performing.
So, the panel is doing what is expected and I am OK with it.
Thank you for your patience.