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Forum Discussion
Fally
Feb 22, 2022Initiate
Model EX6110
My extender will not recognise my wifi password. Any suggestions please
plemans
Feb 22, 2022Guru - Experienced User
what router is it connected to?
Did you install it using wps?
If so, factory reset it and install it using the installation assistant.
Fally
Feb 22, 2022Initiate
Tried to factory reset it.
No joy. My devices find it but password will not work. Incorrect password coming up all the time
No joy. My devices find it but password will not work. Incorrect password coming up all the time
- plemansFeb 22, 2022Guru - Experienced User
"tried to factory reset it"
where did it fail?
You should be holding reset for 7-15 seconds while the device is powered on.
that should reset it and get it back so you can use the installation assistant.
Here's a how to video of the installation assistant. Don't use wps. Some routers WPS is coded poorly
https://www.youtube.com/watch?v=yJVklshxBMk