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MR60 can't obtain IP after SSID name change
System config. comcast internet, netgear cm600 modem, nighthawk MK63 mesh router. we had a nighthawk MK63 for ~18 months. it failed to connect to the internet a couple weeks ago. a quick test...
- Got this from support and it worked for me. I also rebooted the modem and router after changing the settings.
Good day! Try to change the wireless channel of the router. Below are the steps.
1. Launch a web browser from a computer or mobile device that is connected to your mesh network.
2. Enter http://www.routerlogin.net. A login window opens.
3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select Wireless. The Wireless Settings page displays
5. Change the channel of the 2.4 GHz into 6. Then for the 5 GHz change it into 161 or 48.
6. Apply the changes.
FYI, support responded with first level detail requests and suggestions. Will reply with updates.
Two levels of friction here. (will share with their follow up survey)
- two of the three questions were already included in the report. (and this post) Who is the ISP and what is the modem.
- Where did you purchase the unit. (answer is Costco for both, but don't know how that matters when it's under warranty.)
Recommendation (already tried before contacting them) is . . .
Regarding your concern, try to disconnect or forget the wifi name of the router on your wireless devices. After that, reconnect them back and use your new wifi settings. Then perform a power cycle. Unplug both the power cable of the modem, the router and the satellites for 2 minutes. After 2 minutes plugin first the power cable of the modem and wait for it to power back on before plugging in the power cable of the router then the satellites.
I have taken all of those steps myself and the results were the same as described above.
I also purchased my unit from Costco and am running what sounds like a similar or possibly identical setup. Very curious indeed... Possibly an issue triggered by the latest firmware update? I havent tried to downgrade the firmware, if you even can?