NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
MR60 can't obtain IP after SSID name change
System config. comcast internet, netgear cm600 modem, nighthawk MK63 mesh router. we had a nighthawk MK63 for ~18 months. it failed to connect to the internet a couple weeks ago. a quick test...
- Got this from support and it worked for me. I also rebooted the modem and router after changing the settings.
Good day! Try to change the wireless channel of the router. Below are the steps.
1. Launch a web browser from a computer or mobile device that is connected to your mesh network.
2. Enter http://www.routerlogin.net. A login window opens.
3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select Wireless. The Wireless Settings page displays
5. Change the channel of the 2.4 GHz into 6. Then for the 5 GHz change it into 161 or 48.
6. Apply the changes.
FYI, support responded with first level detail requests and suggestions. Will reply with updates.
Two levels of friction here. (will share with their follow up survey)
- two of the three questions were already included in the report. (and this post) Who is the ISP and what is the modem.
- Where did you purchase the unit. (answer is Costco for both, but don't know how that matters when it's under warranty.)
Recommendation (already tried before contacting them) is . . .
Regarding your concern, try to disconnect or forget the wifi name of the router on your wireless devices. After that, reconnect them back and use your new wifi settings. Then perform a power cycle. Unplug both the power cable of the modem, the router and the satellites for 2 minutes. After 2 minutes plugin first the power cable of the modem and wait for it to power back on before plugging in the power cable of the router then the satellites.
Got this from support and it worked for me. I also rebooted the modem and router after changing the settings.
Good day! Try to change the wireless channel of the router. Below are the steps.
1. Launch a web browser from a computer or mobile device that is connected to your mesh network.
2. Enter http://www.routerlogin.net. A login window opens.
3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select Wireless. The Wireless Settings page displays
5. Change the channel of the 2.4 GHz into 6. Then for the 5 GHz change it into 161 or 48.
6. Apply the changes.
Good day! Try to change the wireless channel of the router. Below are the steps.
1. Launch a web browser from a computer or mobile device that is connected to your mesh network.
2. Enter http://www.routerlogin.net. A login window opens.
3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select Wireless. The Wireless Settings page displays
5. Change the channel of the 2.4 GHz into 6. Then for the 5 GHz change it into 161 or 48.
6. Apply the changes.
Did anyone in the this thread find a proper solution or workaround for this? My brother-in-law expereiced this EXACT problem on his MR60+MS60 satellites. It's maddening. Even when he attempted a web-based factory reset -- where it lets you choose SSID and password during initial setup, it still failed. And yet if he allows it the default SSID it works great.
He is also on the very latest firmware. I'm wondering if the downgrade suggestion is apt, but I don't see that anyone reported success. Can anyone update based on their experiences or result?
For now, he's trying to find an older WAP they used, it avoid this behavior. Is netgear just dropping the ball on QA?
- Proper solution? No.
Work around. Perhaps.
We had a power blip the other day and the same problem occurred. Long story short, the workaround for me was to factory reset the router. And then go directly to the routerlogin.net
settings and set the SSID, pw and channels. Apply changes.
Turn off the router, Power cycle the modem, turn on the router.
Good fortune.
