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Forum Discussion
MR60 not seeing firmware update
I have an MR60 with two MS60 sattelites (purchased from Costco). After initial setup I was able to update the firmware through the Nighthawk app to v1.0.6.102 (the same version firmware is running o...
So either nobody reads forums posts, or nobody cares, or I'm the only one with this problem. Or some combination of those.
I tried factory resetting, reconfiguring for my network from scratch. Didn't help. But I was ultimately able to update:
I had to use a laptop connected to the MR60's network. I manually downloaded all four firmware updates to the laptop. Was able to get to routerlogin.net from the laptop (would not work from a browser on my phone). Yes, the phone was connected to the MR60's network.
Click the "Advanced" tab, Administration, Router Update.
"Manual Update" in the right-hand pane. Click the Status or IP Address of one of the MS60 satellites shown in the table, new tab opens for administration of that device. Browse to the appropriate firmware file downloaded earlier. Upload. Close tab when done.
Repeat for second satellite.
Browse to the appropriate firmware for the MR60. Upload. etc.
Repeat all three steps for next "hotfix" firmware.
Firmware updated.
I just got this router a couple of days ago, and I just went through the same process (before I saw your post). However, the latest version on the Netgear site is now 1.1.6.122. I updated my router and satellites to that version, and now when I check for online updates through the router's web interface, it says "service unreachable". I'm guessing it has something to do with the fact that it's running a newer version than it thinks is available through the online update system? So I guess now I'm stuck manually checking the website for updates, and manually uploading the firmware to the router. Hmmmm... Seems less than ideal....
Hi redcdale,
Welcome to NETGEAR Community!
Thank you for reaching out. We are sorry for not being able to get back to you immediately. If you have the latest firmware, it should say on the Firmware Update or Router update page( under Advanced), " No new firmware is available." Did you try using a different web browser or different device?
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team
Hi olympos1625 ,
I observe the same issue as redcdale. After manual update to V1.1.6.122_2.0.58 I'm getting "Service unreachable" when I'm checking if there is new firmware available. I tried Google Chrome and Firefox. Below is the screenshot showing the issue.
Thanks!
Hi dirghor,
Thank you for reaching out. We are sorry for the inconvenience this has caused you. May we know when did you notice the issue? Does it happen after the recent firmware update? Did you do any troubleshooting on your end?
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team
