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Forum Discussion
PPG48
Nov 04, 2021Aspirant
my AC 1900 EX 7000 extender lights are going off after a couple of minutes and then it does not star
when I start my range extender you see all of the lights, then the the first three lights from the top going down light up in AMBER but after a couple of minutes they go off and then nothing at all. ...
- Nov 06, 2021
Ok, if you've determined its bad more than once with different agents, I'm just curious what you think we can do that'll be different?
Sorry, not trying to sound like an ***hole but not wanting to have you waste a bunch of time.
Did you get an RMA number?
Usually you ship it back first and then they replace it unless you paid for them to send you one first.
And replacement goes through support. Not through the public support forum where members of the public help out.
plemans
Nov 04, 2021Guru - Experienced User
You didn't give us much to go off other than the lights turn off.
1. what precepitated this? Was it working fine before? Then had a storm and something happened? or what caused this?
2. what firmware is on the extender?
3. what router is it connecting to?
4. are you able to hardwire into the extender and access it?
5. have you tried a factory reset and reinstall?