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Forum Discussion
My access point device is loosing configuration when turning it off
Hello everyone. After upgrading Nighthawk X6 Tri-band WiFi Mesh Extender with Hardware Version: EX7700 To Firmware Version: V1.0.0.226 Downloaded from https://kb.netgear.com/000064648...
maybe there's an issue with the firmware. you can try downgrading a version and see if that helps.
HI guys,
Having the same problem with an ex7700.. Actually have 2 of them, both on same FW but only 1 of them is Factory Resetting on an ever more frequent basis... Twice in the last 3 days....
Both are on 1.0.0.226 but have just downgraded the suspect one to 1.0.0.210 to see if it fixes the problem... Its a serious pain the in ass having to resetup the extender on a regular basis....
Running an RAX50 as primary router and 2 ex7700 off it to blanket the whole house, garage and garden.
Has anyone definatively gotten to the bottom of this, there's dozens of posts about it on line? Has anyone from Netgear responded to anything?
No other issues with any other devices where this is plugged in.
Padraic
Hi @padraicmurphy,
Our support team is looking into this issue and would like to work with you
We would like to endorse you to NETGEAR Level 2 support team for a callback. Please provide the following information:
Name:
Email:
Phone:
Preferred schedule (at least 2 days ahead)
Timezone:
Device S/N:
Alternatively, if you wish to be contacted via email only then kindly include your preferred email address.
I am looking forward to your response.
Regards,
Oliver
Community Team
