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Forum Discussion

Aspirant

Apr 10, 2020

My range extender ex2700 won’t take my WiFi password

I can get though the steps but when I try to connect it says my usual password is wrong but it’s not!! Help!!

Guru - Experienced User

Apr 10, 2020

did you set it up via wps?

What firmware is on the extender?

What router is it connected to?

Aspirant

Apr 11, 2020

Set it up via wps yes

Not sure about the firmware it’s just brand new

Wireless router

Thanks for your help!!

plemans
Guru - Experienced User
Apr 11, 2020
Chloi28 wrote:
Set it up via wps yes-----Try using the installation wizard and not wps. wps isn't coded the same between all manufacturers.

Not sure about the firmware it’s just brand new--------then it might need to be updated. You can see what firmware you're on when you log into the extender. The firmware can be downloaded from the support site. go to netgear.com/support/ and type in the model. It'll bring you to the manual, firmware, and the install guide for the installation wizard.

Wireless router------not even slightly helpful. What brand and model? not all models work well with extenders.

Thanks for your help!!