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Forum Discussion

glotzy's avatar
glotzy
Aspirant
Jul 03, 2022

My Rextender (AX1800) is working, but app can't find the router?

Weirdly I've managed to set the extender (AX1800 4-stream WiFi Mesh Extender) up, its all lit up in green and has done the trick to boost the WIFI in the downstairs area of my home. Problem now is th...
plemans's avatar
plemans
Guru - Experienced User
Jul 03, 2022

Make sure on the phone that private mac/ip address is disabled. Also make sure icloud relay is disabled. 

  • glotzy's avatar
    glotzy
    Aspirant
    Jul 04, 2022

    Thanks and have done both and still same issue!

    • plemans's avatar
      plemans
      Guru - Experienced User
      Jul 04, 2022

      did you try factory resetting the extender and setting it up using the installation assistant? 

      Are you able to access it using its ip address (found in your router's attached devices list)