NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Tcroome's avatar
Tcroome
Aspirant
Mar 24, 2020
Solved

N300 Connected but not transmitting information

Hi all,  Have been trying to figure this out throughout the day. I purchased the Extender and installed it as per instructions.    All lights are green but the according to a WiFi speed test my co...
  • DexterJB's avatar
    DexterJB
    Mar 31, 2020

    Hi Tcroome, what is the firmware version of the extender? On the location where you have the extender, please try connecting a device to the router and check the speed that you are getting.

     

    Dexter

plemans's avatar
plemans
Guru - Experienced User
Mar 25, 2020

did you set it up via wps or the installation wizard? 

Not all device makers code wps the same and it can create issues. If you installed via wps, try resetting and installing via the installation wizard

Tcroome's avatar
Tcroome
Aspirant
Mar 25, 2020

Thank you for the quick response! I used the WPS set-up method, but am unsure whether wizard would work as I have a Virgin UK Router, and not a Netgear Router?

 

I will give it a go though! Thank you!

  • Tcroome's avatar
    Tcroome
    Aspirant
    Mar 25, 2020

    It sadly hasn't worked :( 

     

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Mar 31, 2020

      Hi Tcroome, what is the firmware version of the extender? On the location where you have the extender, please try connecting a device to the router and check the speed that you are getting.

       

      Dexter