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PrashGupta's avatar
PrashGupta
Follower
May 21, 2019

N300 Wifi Extender keeps disconnecting

I am using N300 Wifi Range Extender with the latest Firmware V1.0.1.52

The network gets abruptly disconnected every 5 mins or so.. It comes back after a couple of mins on its own.. and again gets disconnected.. Practically unable to use it 

Please help

1 Reply

  • plemans's avatar
    plemans
    Guru - Experienced User
    May 21, 2019

    What router are you using?

    Is it loosing connection back to router or from extender to devices? The link lights will show you.

    There's troubleshooting in the back of the manual for it. I'll link to the support site. Here's what I'd try though.

    1. Wireless channels. the 2.4ghz signals travel further than 5ghz and has less available channels. Try changing channels on the router/extender to see if it helps. 

    2. Try moving it. Sometimes hvac or foil lined insulation can be blocking signals. Moving it to a different outlet or different room can make a big difference. Try closer and further away. 

    3. Reinstall firmware and try a factory reset. Sometimes firmware can get currupted. A reinstall and factory reset can help resolve this. 

     

    https://www.netgear.com/support/product/EX2700.aspx

     

    Here's a direct link to troubleshooting extenders.

    https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders