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Forum Discussion
afsteed
Oct 27, 2025Aspirant
NetGear AC1200 Model EX5000
I am having an issue with my new wifi range extender (NetGear AC1200 Model EX5000). I was able to connect to my primary router using WPS with no problem, and both the 2.5GHz and 5GHz SSIDs appeared a...
afsteed
Oct 27, 2025Aspirant
Thank you for the feedback, Kevin!
I cannot find any settings on the extender that look like smart connect or band steering, and I do have separate SSIDs for 2.4GHz and 5GHz on the extender.
However, after doing more testing I think the problem may be with my PC and not the extender. I have been able to connect my phone to both the 2.4GHz and 5GHz SSIDs with no problems so far. I will continue to poke at it, and if you have any insight into why it would work on Android but not on Windows I would love to hear it. :)