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Forum Discussion
weirdo42
Dec 21, 2023Follower
Netgear EAX20 AX1800 Mesh Extender stuck at "Trouble Connecting to Network" message
I'm just stuck on this screen. No information about what to do beside Try Again. Restarted this several times and nothing still. Then if I click out of the app, I'm not able to reconnect to ...
plemans
Dec 21, 2023Guru - Experienced User
Did you set it up using the push button WPS option?
If so, factory reset the extender and set it up using the installation assistant.
To factory reset, push and hold the reset button for 7-15 seconds while powered on.
Here's a video of how to use the assistant.
https://www.youtube.com/watch?v=yJVklshxBMk