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Forum Discussion

shaunO's avatar
shaunO
Follower
Aug 13, 2021

Netgear Ex6120 connected no internet

Hi guys new here can anyone help please   I bought a few months ago a Netgear EX6120, set up was easy & it worked great up to this week . all of a sudden devises are just disconnecting from it. So...
olympos1625's avatar
olympos1625
NETGEAR Employee Retired
Sep 08, 2021

Hi shaunO,

 

Good day!

 

Welcome to NETGEAR Community!

 

Thank you for reaching out. We are sorry to hear about your experience with the extender. Please try to reinstall or downgrade the firmware and see if it resolves the issue. Please go to this link https://kb.netgear.com/000061572/How-do-I-manually-update-the-firmware-on-my-NETGEAR-WiFi-Extender

 

Please do not hesitate to let me know if you need further assistance. 

 

Regards,

 

Oliver

Community Team

LCA43's avatar
LCA43
Aspirant
Jul 07, 2022

I'm having the same issue. I have the firmware link, but can't login to my extender because of no internet, so how do I download the new firmware? my laptop doesn't have an ethernet port.

  • olympos1625's avatar
    olympos1625
    NETGEAR Employee Retired
    Jul 14, 2022

    Hi @LCA43,

     

    Our support team is looking into this issue and would like to work with you

     

    I would like to endorse you to NETGEAR Level 2 support team for a callback. Please provide the following information:

     

    Name:

    Email:

    Phone:

    Preferred schedule (at least 2 days ahead)

    Timezone:

    Device S/N:

     

    Alternatively, if you wish to be contacted via email only then kindly include your preferred email address.


     

    I am looking forward to your response.


     

    Regards,

     

    Oliver

    Community Team