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Forum Discussion
harpsull
Feb 25, 2023Follower
NETGEAR EX6400 is able to connect to wifi but wont load anything/work
I've had the Netgear EX6400 for about a month and it has worked with no problems up until now. I am using it as a wifi extender. It is able to connect to the router and all the lights are green....
plemans
Feb 27, 2023Guru - Experienced User
What router are you connecting it to?
What method of setup are you using when you install it?
Did you set it up using the push button WPS option?
If so, factory reset the extender and set it up using the installation assistant.
To factory reset, push and hold the reset button for 7-15 seconds while powered on.
Here's a video of how to use the assistant.
https://www.youtube.com/watch?v=yJVklshxBMk