NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
mihailosundic
Feb 19, 2020Aspirant
NetGear Extender EX7000 very slow download speed 40x slowdown
Hello, I would like to ask if anyone had an issue with extender and if you know how to fix it. I have a speed issue with my EX7000 range extender. Main router has speeds D/L = 52 Mbit DL and 8.38...
- Feb 20, 2020
I actually had bought it with older firmware and when it was not performing well I updated it to the latest, I don't think that two firmwares are bad for the device, than it's negligence and mostly anyone would complain for EX7000 to be not operational.
Actually I managed to get it working, in a way... but only on one channel, I actually put it in fast lane but the opposite of what I've been doing, it works in 5 Ghz mode from Main Router to EX, and in 2.4 Ghz from EX to other devices.
It isn't quite what I wanted because I wanted 2.4 between my MR and EX where I would have 3 walls and 30ft between, and
5 Ghz between EX and clients since these are in the same room and room next to it (1 wall). I guess I'll have to settle with this setup.Now it shows speeds of 16 Mbps DL (out of 52 Mbps on my MR) and 8 Mbps upload (same as MR speed). It's still in the same
room as the MR, so I guess a little slowdown when I move it to the other room, but I guess it's much better than 1.7 Mbps.
Still not quite what I expected but let's say it is usable now, not really in value of 130$ IMHO, but what can I do now,
I don't really see how to make it work right at the moment.
Maybe someone would find this helpful too, it's a lot of trial and error, I'm not here to spit on the product, I bought it because
I think it's the best in class but some pieces seem to have bugs or compatibility issues in work with non NetGeat routers.
Will come back to leave my thoughts after I use it for a few weeks to see how consistent it is.
Thanks,
Mihailo
plemans
Feb 19, 2020Guru - Experienced User
Here's the steps I'd take.
1. Factory reset and re-install using the smart connection wizard.
2. Try re-installing the firmware. Potentially the firmware could have been corrupt. A reset only removes settings, a re-install overwrites the firmware. So re-install it, factory reset it, and re-install it.
You also can potentially downgrade the firmware a version. Maybe your device has a bug with your firmware.
I'd also move it a little further away. in the same room but 6-10ft away.
mihailosundic
Feb 20, 2020Aspirant
I actually had bought it with older firmware and when it was not performing well I updated it to the latest, I don't think that two firmwares are bad for the device, than it's negligence and mostly anyone would complain for EX7000 to be not operational.
Actually I managed to get it working, in a way... but only on one channel, I actually put it in fast lane but the opposite of what I've been doing, it works in 5 Ghz mode from Main Router to EX, and in 2.4 Ghz from EX to other devices.
It isn't quite what I wanted because I wanted 2.4 between my MR and EX where I would have 3 walls and 30ft between, and
5 Ghz between EX and clients since these are in the same room and room next to it (1 wall). I guess I'll have to settle with this setup.
Now it shows speeds of 16 Mbps DL (out of 52 Mbps on my MR) and 8 Mbps upload (same as MR speed). It's still in the same
room as the MR, so I guess a little slowdown when I move it to the other room, but I guess it's much better than 1.7 Mbps.
Still not quite what I expected but let's say it is usable now, not really in value of 130$ IMHO, but what can I do now,
I don't really see how to make it work right at the moment.
Maybe someone would find this helpful too, it's a lot of trial and error, I'm not here to spit on the product, I bought it because
I think it's the best in class but some pieces seem to have bugs or compatibility issues in work with non NetGeat routers.
Will come back to leave my thoughts after I use it for a few weeks to see how consistent it is.
Thanks,
Mihailo