NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Netgear WN300RP not connecting to internet
Hello everyone, I am new here and I am not very good at networking. My problem is I bought this product Netgear WN3000RP wifi extender as my router was not having WPS option I configured the extender...
FLECS wrote: anyone??????
The setup went easily, using option #2, all the way to the end but failed to connect the extender to the existing router. Called tech support, went thru the setup two more times still not connecting. Tech suggested to return the product to Amazon. Amazon was quick in sending another WN300RP. Went thru the setup again. No problem until the end - still no connection between the extender and the existing router. Then, I read the Netgear comment carefully: If Access Control List (ACL) is enabled in your existing router, please make sure to add the below MAC address to ACL:
Extender MAC Address is xxxx
Your wireless adaptor MAC addres is : yyyy
So, I figured that this must be the controlling factor. I called Comcast [my existing router] tech support. Their Level 1 support cannot work this problem. Even their Level 2 is not able to support and referred me to their Xfinity Signature Support. 1-877-443-3596. After confirming that I am renting the Xfinity Router/Modem combo, they said that I am entitled for free support but still they had to route me to their specialist at 385-215-8038. There, the tech got my permission to gain direct control of my laptop and accessed the router and made sure the Netgear Extender is appearing on their “Connect Proucts List”. However, the tech was not able to make the final connection. I figured that he was running into a conflicting situation that he was connected on existing router yet he must connect to the Extender network. So, I disconnected him and reset the extender, re-setup the extender. This time it worked all the way through!! [Still, at the end, there was some confusion that I must somehow restart up the browser to demonstrate that the extender is connected to my PC and the Extender is also connected to the existing router]. Now I get the full strength signal at far end of my home away from the Comcast router. :-) :-)
Anyway, it was my mistake not to read the Netgear coment carefully. However, it was just as bad that the Netgear tech support never even asked me about it.