NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Netgear X6S EX8000 connectivity - Resolved
Previously, I have experienced erratic connectivity of devices attached to my EX8000 extender. My basic network consists of a Nighthawk 9000 router with several wired and wireless devices. The EX80...
Yes change from Auto to 1, 6 or 11 on the R9000 router.
Yes Smart Connect is desireable for the R9000.
If you set SC enabled on the R9000 then select enable One WiFi name on the extender.
What is the distance between the router and extender(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
Has a factory rest been performed on both R and EX units then setup from scratch?
How is the wifi on the R9000 configured?
Beamforming enabled. Any smart connect enabled on the R9000?
I have a friend who has a EX8000 and doesn't see this issue. However he doesn't have a R9000 router.
Thank you for the sugestions.
"What is the distance between the router and extender(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected."
- About the 25 feet with the router on the second floor and the extender on the ground floor. The signal would pass between the flooring consisting of 3/4 inch plywood and 5/8 inch sheetrock ceiling with floor joists parallel to the signal path.
"Has a factory reset been performed on both R and EX units then setup from scratch?"
- Tried this and it has had no effect. It also takes considerable time to reconfigure after a reset so I have not done it on a regular basis. I recently disconnected the extender for about a day while I was trying an alternate connection using ActionTec MOCA over the house coaxial cabling. It made a connection but did not work well with very slow data rates. I then restored to the wireless configuration and reconnected the extender and powered it on. The Tivos were directly connected to the extender and not run to a multiport switch first. So far it has been working well with excellent data rates over the past two days. Perhaps the reconfiguration with MOCA changed some router parameter?
"How is the wifi on the R9000 configured?"
- Smart connect enabled
- SSID broadcast
- Enable 20/40MHx coexistence
- WPA2-PSK (AES) security
- Beamforming - standard attenna pattern out of the box
- Dynamic QoS disabled
- Firmware version 1.0.4.28
- Device connections using 2.5GHz and also 5GHz, and direct wired to router
If this disconnect problems continues, I may revert to a timer controlled pwer reset of the extender in the very early morning before I wake up. This power reset always seems to recover the network. However, I would like to get the network to behave so this power cycle is not necessary.
Thanks for your help.