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Forum Discussion
Netgear X6S EX8000 is not connected to the router (allegedly)
I have the EX8000 connected in access point mode. Firmware is up to date with 1.0.1.232
I use it with the "Smart Connect" feature turned off because I want split SSIDs, i.e. different SSIS for 2.4GHz and 5GHz bands. Having split SSIDs means that the 2.4GHz frequencies are only used by our mobile phones (They are not capable of 5GHz operation.). This means that the mobiles should have uncontended use of the 2.4GHz and they should therefore be more reliable.
It has been working for a couple of months. I have had sporadic issues using wifi calling from my mobile (Motorola G7 Power) and I am trying to work out what is wrong. Wifi calling seems more reliable when I am in range of the router (Vodafone Vox 3) but I spend a lot of time near the range extender.
A couple of days ago I went through the Netgear Genie to reconfigure the EX8000 and it seemed all happy. It said the EX8000 was connected to the internet.
Today, I have had another dropped/missed call on my mobile so I went to check the status of the EX8000 and it showed a message that "Your Wifi extender is not connected to the router". So I went through the Genie process again and it seemed happy.
I then turned the EX8000 off and on again. It came back up, I could connect to it on wifi. All seemed OK execept when I checked the status screen on the EX8000 it again said that it was not connected to the router.
Does this message mean anything? Does it really indicate that it can't see or use the wifi signal of the router? In access point mode it shouldn't need to see or use any other wifi access points or routers. If you select the Manual connection it shows a graphic saying that the access point has no internet access. In fact, connected devices are able to access the internet with no obvious issues.
2 Replies
A couple things.
1. 2.4ghz is more sensitive to interference than 5ghz. so even if the phones are the only devices on the 2.4ghz, if you're in the range of other networks, they can create interference. 5ghz doesn't broadcast as far or through as much materials so it doesn't interfere as much. And because its faster, when its broadcasting, its gets the data through faster so causes less interference because of that as well.
2. how far from the router is the extender? Whats in between the 2? (walls and what they're made of)
3. are you setting up using wps or the installation assistant?
4. did you check off the "extend 2.4ghz" during setup? I usually uncheck this option. Reason why is then it doesn't give the extender the option to fall back to the 2.4ghz if theres a problem with the 5ghz. With 2.4ghz suffering from more interference, its better to have it use the dedicated backhaul and to get that setup properly.
5. if you are using the 2.4ghz and for some reason thats operating as the backhaul, the throughput cuts out 50% as well as latency gets increased. Another reason to not let it use the 2.4ghz as backhaul.
- Thanks for responding. The backhaul is ethernet cable which is why I said that it is configured in access point mode (i.e. rather than extender mode). The ethernet runs at 1Gbps and will be more reliable than WiFi.
