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Forum Discussion

Maxneumie's avatar
Oct 29, 2022
Solved

New AC1200 Dual Band WiFi Mesh Extender - Slow Connection

Hi there, forgive me as I’m new to this, but I recently purchased and set up a AC1200 Dual Band WiFi Mesh Extender. After running a few speed tests I’m getting in between 18-28mbps download speeds. For reference, running a speed test from the same spot pre-extender had me running closer to 300mbps speeds. Is this normal dropoff? The technical support was not much help, they said to wait and it should speed up over time.

As a side note, when I use the Nighthawk mobile app there is an “update” icon in orange but it doesn’t actually allow me to update, as when I click on it it just takes me to the network map.

7 Replies

  • For reference, here are two screenshots. I hope this helps. Thank you!
    • Maxneumie's avatar
      Maxneumie
      Guide
      And this is what I see when I click “update”.
  • plemans's avatar
    plemans
    Guru - Experienced User

    The EX6150 is a mesh extender. Those speeds are pretty accurate for the 2.4ghz side but not the 5ghz size. 

     

    Just for educational, extenders aren't going to increase your speeds, they're going to cover dead spots. Reason they don't increase speeds is because they have a 50% speed drop off. This happens because they have to go router---extender and then extender----devices with the same wireless chip. And it can't do both at once. So thats why it takes at least of 50% speed decrease. Plus you have to account for the extender being a ways away from the router, obstructions, and other wireless interference. 

     

    So if you were hitting 300mbps in the same spot as the extender prior, devices connected to it can expect at best 150mbps. But that'd be over the 5ghz. Its a much faster network than 2.4ghz. 

     

    • Maxneumie's avatar
      Maxneumie
      Guide
      Really appreciate the info! I definitely never expected faster speeds in this part of the house, I just didn’t expect a 90% decrease either.

      I guess my confusion stems from the fact that not only am I not able to figure out how to choose between the 2.4 and 5ghz, I’m now seeing all devices all over the house running on the same network at those slower speeds. In other words, I’m not seeing a way to differentiate between my existing network (pre-extender) and the current network (with extender and slower speeds).

      At this point I feel like I sacrificed the speed of my entire WiFi network to combat this one “dead” zone. Is there anything I can mess around with to address this or is my only other option to get rid of the extender completely.

      Thank you again!