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Nighthawk AC1900 R7000 router drops internet connection
Greetings, I am experiencing repeated issues with lost internet connection on my home network. I have fiber optic service thru Metronet and use their Nokia modem with a new R7000 router which I s...
Thanks for your additional comments.
New Eero Pro 6 router (Wifi 6 with tri-band) was installed by ISP provider (Metronet) on February 7. Total install time including firmware update was about 10 minutes using the Eero app on my iPhone. Connected total of 8 devices to the network. Strength of signal throughout my home is good and there appears to be no need for an extender. As a note, the install process from Eero is significantly simpler and faster than what I experienced with the Netgear app and the R7000.
I am hopeful that this new router will perform as expected and does not experience the same internet disconnect problems that I've had with the R7000. Time will tell. If the new Eero router has no issues with internet disconnect, we will likely have isolated the problem. Since the ISP provided the new Eero router, troubleshooting will be simpler as they will take ownership for any issues with either the modem or router.
bdfm Thank you very much for the update. It's always interesting to see how these things pan out. I'm keeping my fingers crossed for you that all continues to go well.
I certainly don't regret getting rid of my R7000, it had become an immense pain in the rear!
I've just googled the router you have had installed, and it looks good. My GX90 looks like a massive spider on steroids lol!
Good luck with your new router!
As a follow-up to my 2/8/22 message, the Eero Pro 6 router has performed without incident. Signal strength is good throughout my home and I have not had any issues with lost internet connections.
Both R7000 units experienced lost internet connections on an intermittent basis so it appears that the issue was with the R7000 units.
I plan to return the second R7000 unit to Best Buy for credit.
I now have a functioning home WiFi network!
Hi Guys,
We are really sorry for the inconvenience this has caused you. Rest assured that your feedback will help us improve our product and services in the future. We hope we can still regain your trust.
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team
