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Forum Discussion
bdfm
Feb 05, 2022Guide
Nighthawk AC1900 R7000 router drops internet connection
Greetings, I am experiencing repeated issues with lost internet connection on my home network. I have fiber optic service thru Metronet and use their Nokia modem with a new R7000 router which I s...
Portwey84
Feb 08, 2022Virtuoso
bdfm Thank you very much for the update. It's always interesting to see how these things pan out. I'm keeping my fingers crossed for you that all continues to go well.
I certainly don't regret getting rid of my R7000, it had become an immense pain in the rear!
I've just googled the router you have had installed, and it looks good. My GX90 looks like a massive spider on steroids lol!
Good luck with your new router!
bdfm
Feb 13, 2022Guide
As a follow-up to my 2/8/22 message, the Eero Pro 6 router has performed without incident. Signal strength is good throughout my home and I have not had any issues with lost internet connections.
Both R7000 units experienced lost internet connections on an intermittent basis so it appears that the issue was with the R7000 units.
I plan to return the second R7000 unit to Best Buy for credit.
I now have a functioning home WiFi network!
- olympos1625Feb 17, 2022NETGEAR Employee Retired
Hi Guys,
We are really sorry for the inconvenience this has caused you. Rest assured that your feedback will help us improve our product and services in the future. We hope we can still regain your trust.
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team