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Forum Discussion
sugaronline
Apr 28, 2022Tutor
Nighthawk AX8 AX6000 can not connect to internet for 2.4 GHZ channel
I purchased the Nighthawk AX8 at 15 Dec 2021, recently this router can not connect to internet by 2.4 GHZ channel. As I make the different name for 2.4 and 5 GHZ channel. The 5GHZ channel works ...
plemans
Apr 28, 2022Guru - Experienced User
1. what firmware is on it?
2. what method of setup did you use? wps, setup with the app, setup with the installation assistant?
3. what router did you connect it to?
- sugaronlineApr 28, 2022Tutor
sorry, i can not find the Firmware version.
i am using mywifiext web page to setup the wifi extend.
Also i click the Firmware update from mywifiext, it is the latest version.
I use it to connect to Vodafone wifi hub 2.0.
every time, after i reset the ax8, the connection works fine. but after sometime. i will lost the internet connection.
- plemansApr 28, 2022Guru - Experienced User
Have you went into the vodafone device and set it up with a static address?
I've seen tons of issues with that router. ISP routers aren't that great of devices.
- sugaronlineApr 28, 2022Tutor
i did not assign the static ip.
1. only 2.4 ghz can not connection to internet
2. 5 ghz works fine
3. if i turn off the AX8, there is no issue for 2.4 and 5
even assign one static ip for AX8, how does it affect 2.4 channel and 5 channel?
- sugaronlineApr 28, 2022Tutor
sorry. got the firmware
Hardware Version: EAX80
Firmware Version: V1.0.1.70_1.0.2