NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Nighthawk AX8 AX6000 can not connect to internet for 2.4 GHZ channel
I purchased the Nighthawk AX8 at 15 Dec 2021, recently this router can not connect to internet by 2.4 GHZ channel. As I make the different name for 2.4 and 5 GHZ channel. The 5GHZ channel works ...
so you have 2.4ghz issues on both the router and the extender?
No.
as i mentioned, only the AX8 has issue
if i turn off AX8, my home's internet are all good, except some place signal is too low.
i paid almost $500 for AX8. how come it does not has warranty?
it just half year. and has issue now.
It does have a warranty. Problem is the support part is only 90 days. After 90 days you have to go through paid support to get it replaced (if it isn't out-right dead). you can talk to them and if it turns out they can't fix the issue, they'll refund the support fee. but I'd make them say it up front.
90 days for support part???
i thought it should be 1 yr warranty.
how can i get warranty? give customer support a call?
Correct. The "support" part is only 90 days. Warranty on the hardware is usually a year (or more in some regions.
Again, catch-22, if it powers on and works, it isn't necessarily a hardware failure. That's where they get you (not a fan of it either) on the support part. After 90 days, it costs for support. Again, you can usually get them to agree up front to refund you the fee if it turns out to be a hardware failure. But if it isn't hardware related, then it costs you for them to fix as its not a failure on their part.