NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Nighthawk EX7300 x4 will not Factory reset no extender wifi
I am trying to reconfigure my extender to my second floor. It has not worked properly for all devices. I realized we needed the "one name" option for the TV service (AT&T Uverse) to auto-switch. When...
kjshan wrote:
I tried doing the factory reset, but I do not detect any changes, even though I did see the "amber" light display after the green.
Try holding the reset longer (not stopping as soon as you see amber). The extender should restart and show you netgear_ext again. If it isn't doing that, then the reset didn't work.
kjshan wrote:
I think there is a warranty, it is only 45 days old.
You have 90 days of phone support, you can contact Netgear support at my.netgear.com. If you didn't register your product, register it first and upload the proof of purchase.
If the unit is defective, you can get a replacement from support. Though if you can still exchange it with the seller, that might be faster. So maybe do that if you can, and if you have still have trouble with the replacement you can contact support.
- Thanks! A little more patience and the 4th time the reset worked. I still don’t have the “one WiFi” name config working, but will check other posts.