Forum Discussion

Aspirant

Jun 26, 2020

NightHawk EX8000 Issue

Hello! I bought one of these yesterday and it seemed to be working fine. Today I have tried to wire my laptop into it via LAN to ensure the connection is as good as possible and now I have issues! ...

Spanjab

Aspirant

Jun 26, 2020

Hello!

I can't find anything about a client option on the Hub :-(

I'm not sure that changing the mesh function will help when it is a LAN issue, not wifi?

I will try running the set-up again though as you suggest, how do I perform a factory reset please?

Thanks!

Michael

Spanjab

Aspirant

Jun 28, 2020

Hello!

So I did a hard reset and set everything up again including turning off the mesh function. I am still getting the same issue where the extender connects to my router fine for a while then suddenly drops out. At that point I can't ping my router any more and no internet is available but the status screen seems to think it is still connected fine. A reset of the extender can fix it for perhaps 5 or 10 minutes then it drops again and anything on LAN to the extender loses the internet.

Any more ideas or is this a faulty extender?

Thanks!

Michael

Coaleyed
Guide
Jun 28, 2020
This kind of sounds like the setup is clashing with a same named network. Have you made any changes to the main feed coming from the router?

Another thing to try is putting the extender into smart mode. This might fix things if your laptop is trying to jump between 2.4/5g. Might also help in the process of reseting the wireless without reseting the router.

Settings > Wireless

Enable Smart Connect Yes No