Nighthawk mr80 mesh system not connecting to modem

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Daviesmurdu novels wrote:
Hey, so my mesh system is completely broken at this point, the primary router is showing an amber light, while the satellites are both showing blue. I've called support 5 times, and everytime I've essentially been told they can't help me any further than just basic steps (power cycling, factory resetting, network cycling, updated the firmware manually, etc.) Absolutely nothing has worked. They then tell me that they tested and found that it's a technical issue, not a hardware one, and that I need to essentially spend 100 bucks so they can give me the exact same fixes they already have multiple times, and if that doesn't work, they would refund me the money and I could use my hardware warranty to replace the router. Problem is, I don't have 100 bucks until payday a week from now, so it seems that I'm just without wifi until I get paid, or I need to come up with 100 bucks to pay these scammers to be able to activate my warranty I paid for when buying the product. If anyone has had this issue and has a fix for me, I would greatly appreciate not getting screwed out of my mind over 100 dollars from a multi billion dollar company, thankyou.

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It sounds frustrating dealing with your mesh system issue and the support experience. Since basic troubleshooting hasn’t worked and you’re dealing with financial constraints, try reaching out to the company’s customer service through social media or higher-level contacts, as sometimes this can expedite solutions. Additionally, check if there’s an online forum or community related to your router brand where other users might have faced similar issues and found solutions.