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Forum Discussion
Nighthawk X6 Tri-band WiFi Mesh Extender Requires Re-installation when powered off
Hi All!
I returned from vacation to my home office network extender down. It was as if it had never been setup as it no loner showed up as a wireless option. I assumed it did a factory reset, so I went through the process of re-installing everything.
However, I powered it off twice to make sure all was well and each time I did everything was lost again. I have had the extender for several years without issue and had never needed to re-install, so I am at a loss as to what to do. I checked the firmware and everything is updated.
Any ideas as to how to fix this issue?
1 Reply
Any progress on this?
What Firmware version is loaded on the EX?
What is the Mfr and model# of the main host router the NG extender is connected too?What channel configurations are currently set on the router?
Have you factory reset the EX and setup from scratch?
ejacksonCPA83 wrote:
Hi All!
I returned from vacation to my home office network extender down. It was as if it had never been setup as it no loner showed up as a wireless option. I assumed it did a factory reset, so I went through the process of re-installing everything.
However, I powered it off twice to make sure all was well and each time I did everything was lost again. I have had the extender for several years without issue and had never needed to re-install, so I am at a loss as to what to do. I checked the firmware and everything is updated.
Any ideas as to how to fix this issue?
