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Forum Discussion
ponceypoo
Mar 31, 2020Tutor
Nighthawk X6S AC3000 EX8000 just stopped working
router: ATT BGW210 extender: see above firmware: 1.0.1.206 I purchased this unit about 3 days ago and set it up relatively easy. This AM the solid white LED above the signal strength symbol (fu...
DexterJB
Apr 03, 2020NETGEAR Moderator
Hi ponceypoo, it indicates that the location of the extender may not be getting a good enough signal from the main WiFi router. Try relocating it a bit closer or you can use your mobile device or a WWiFi analyzer app to check for the optimum location of the EX8000. Also, please make sure that the firmware of the extender is up to date.
Dexter
DexterJB
Apr 06, 2020NETGEAR Moderator
Hi ponceypoo, you can use third party WiFi analyzer apps (best used with an Android device) or you can use the WiFi signal strength indicator of the phone itself (indicated by bars/radio waves). A good location would be an are where you can still get around two to three bars/waves from the main WiFi router.
Dexter
- ponceypooMay 18, 2020Tutor
So, this has been continuing to happen, and the only fix is a factory reset. I believe our main router is losing signal momentarily, and then the extender gets "lost". But to me, it shouldn't get "lost", it should simply pick up the signal once it comes back....