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Forum Discussion
Kman3107
Jun 04, 2022Guide
[Nighthawk X6S EX8000] Intermittent signal loss
Issue Every 12 hours my devices will lose the signal from my EX8000. Every 12 hours from the first signal loss, after restarting the router/extender. For example if the first time happens at 13:33,...
- Jun 17, 2022
2 things to try based off your pictures that I noticed your using dfs 5ghz for the backhaul and the 2.4ghz backhaul as well
1. factory reset the extender. Reinstall it using the installation assistant but during the reinstall uncheck the "extend 2.4ghz" box.
You'll still be able to use the 2.4ghz but it won't use it as failover for if there's issues on the 5hgz.
2. make sure the backhaul isn't using the dfs channels. It could be that there's a random dfs broadcast in your area and if so, the extender and router are required to switch off those channels for a period of time. you could be getting the drops when it switches back and forth or over the 2.4ghz.
plemans
Jun 04, 2022Guru - Experienced User
When it goes down, are you able to log into the extender and view its status page? (get a screen snip)
That can show us a couple things.
1. whether the extender is still working
2. whether the backhaul link to the router is still working
A couple things I can recommend trying.
1. factory reset the extender. During the reinstall, uncheck the "extend 2.4gh" network option. this disables the extender using the 2.4ghz signal as failover for the 5ghz. 2.4ghz is slow and sensitive to interference. If something is causing the 5ghz to drop and the 2.4gh failover is running, it can create issues.
2. go into the router and set the extender with a static ip address. Maybe for some reason the router's dhcp/ip address lease time is expiring and not renewing.