NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Nighthawk X6S makes wifi worse
Hi guys. I didn't realize their tech support was for only 3 months. I set up the X6S AC3000 several months ago and it caused so many connection issues that I unplugged it and decided to deal with...
what spectrum router is it connected to?
Why are you connecting it to the spectrums guest network? Your status page is showing it on the guest network.
What firmware version are you on?
Are you setting up using wps or using the installation wizard?
I am setting up using the wisard.
The router is RAC2V1S.
I wasn't asked about the guest network during the wizard setup. I dug around in the settings and it's off now. It was off before i think but was broadcating the name.
The firmware was updated today after receiving Netgear email (that's why I plugged it back in in the first place, thinking it's gonna fix something) and I don't see a way to see what the firmware version is now, at least not in the browser. I'm normally on a Windows 10 desktop, plus two windows 10 Surface tablets, two iphones 11 and another windows 10 pc. There'a also an old ipad and some instructors are using various apple and android phones...
I would start fresh. factory reset both the router and extender try it from defaults.
I ended up spending about 5 hours on the phone with Netgear. After multiple complaints and talking to 6 or seven different people I got authorization to get one time free tech support ticket. So after talking to three different support agents and doing things like running a 20 foot network cable to the extender, resetting to factory, then moving extender next to the router, then disabling "One WiFi name" I finally was told that it is working as designed. They would not listen to me showing to them the connection strengh signal from my app and eventually the guy hung up on me. Altogether I got hung up un about 3 times and disconnected several more times without anybody calling me back.
Basically the thing makes wifi unusable, including in the places where it does extend it to. I don't think I have ever received worse tech support from any company - demanding to pay $130 to get support for a device that costs $200 and never functioned properly is outrageous. Claiming that the device is working properly when it clearly does not reminded me of the Monty Python's dead parrot sketch - "it's not dead, its resting".
