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Forum Discussion

Pilot1's avatar
Pilot1
Tutor
Nov 15, 2015

No Connection when SSID Broadcast is Off

I updated to firmwareV1.0.1.36_1.0.114. If I turn off SSID broadcast, I cannot connect my device. As soon as I turn SSID on, I can connect. Anyone else experience this?
Firmware
Pilot1's avatar
Pilot1
Tutor
Nov 16, 2015

Sorry, above is my first post - I upgraded the EX6100 wifi network extender.  After the upgrade, I found that if I turn off broadcast SSID on the EX6100, my devices cannot connect, even though I had connected before with the EX6100 SSID broadcast turned on. 

nhann's avatar
nhann
NETGEAR Employee Retired
Nov 16, 2015

Hi Pilot1,

 

Please confirm that only the SSID broadcast is off, leave the radios on.

Capture.PNG

 

Also on your computer, make sure these settings are checked

Win8-8.png

 

If it is still not working, you can try factory resetting your device. The firmware upgrade might have changed your settings.