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Forum Discussion
One WiFi Name feature when EX8000 connected as access point
Can anyone confirm that the "One WiFi Name" feature actually works when when the EX8000 is connected as an access point? The option is missing from my settings. User manual indicates it should work. ...
Hi MobsterPhil,
Never in my life have I encountered tech support like Netgear. It's like they set my wife down at a desk, gave her a phone and a Netgear manual and said people will call in with questions. You can find the answers in the manual.
Anyway aside from that I did get things working. There is a link to a document below. The note in step 8 alludes that you need to manually enter the same SSID as your router for One WiFi Name feature to work. It isn't real clear about this because then it mentions " With One WiFi enabled" and of course the problem is the option is not there to enable and if it was you wouldn't need to enter the same credentials as your router. Who writes this stuff? So I did manually enter the same SSID as the router. I also have another EX8000 on WiFi with one WiFi enabled plus the router. As I move about the house my devices connect to the EX or router with the strongest signal and it does seem to behave as a mesh network should. Good Luck, Mike
Hi Philip,
I would be interested in hearing how your call goes. As I mentioned in the previous post mine seems to working as I would expect a mesh network to work. Hand off seems pretty smooth and consistent to the EX or router I am closest to, as I would expect in a mesh network but I am no expert on mesh networks. At one point I did have both EX's set up wireless with "One WiFi" enabled on both but did have issues. I would be connected to one EX and move away right next to the other and it would not switch. It seemed to know that the previous EX had a stronger backhaul to the router and kept me locked onto that one even though my device connection to that EX became almost non-existent. If I forced a connection to the one I was next to it then worked. Switching that one to AP mode fixed the issue.
Mike
The Neatgear support is horrible! They keep on asking the same questions and give standard, irrelevant information. When I called them they would forward my question to second line support.
I already asked multiple times when this support is available to plan a call, but they just don't seem to be able to answer this verry simple question.
Netgear is clearly not up to professional support.
I have always used and recommended Netgear, but this is not what I expected...